Privacy Policy

Privacy Policy for Billzluxury.com

Effective Date: 17th September 2024
Last Updated: 17th September 2024

Welcome to Billzluxury.com, owned and operated by Billz Luxury LTD (referred to as “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

This Privacy Policy explains how we collect, store, use, share, and protect personal data when you visit or make a purchase from Billzluxury.com. It also describes your rights concerning your personal information and how you can exercise them.

By using our website, you agree to the terms of this Privacy Policy.

1. Data Collection

We collect personal data to provide our services, improve our products, and ensure a smooth shopping experience. The types of personal data we collect include:

a. Information You Provide

  • Contact Details: Name, email address, phone number, billing and shipping addresses.
  • Account Information: When you create an account on Billzluxury.com, we collect login credentials (username and password).
  • Order Information: Payment information (such as credit/debit card details), order history, and purchase preferences.
  • Communications: Any information you provide through customer support inquiries, surveys, or reviews.

b. Information Collected Automatically

  • Device Information: IP address, browser type, operating system, and other technical information related to your device.
  • Usage Data: Pages visited, time spent on the website, interactions with product listings, and clickstream data.

c. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your browsing behavior on our website. For more details, please refer to our Cookie Policy.

2. Data Usage

We use the personal data we collect for the following purposes:

  • Order Fulfillment: To process and ship your orders, handle returns, and provide customer support.
  • Payment Processing: To securely process your payments for products and services.
  • Account Management: To create and manage your user account, track orders, and manage preferences.
  • Marketing and Promotions: To send you promotional offers, newsletters, and updates (only if you have opted-in).
  • Website Optimization: To analyze user behavior and improve the functionality, design, and performance of our website.
  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms of service.

3. Legal Basis for Processing Data

Under the GDPR, we rely on the following legal grounds to process your personal data:

  • Performance of a Contract: To fulfill orders and provide the services you request.
  • Legitimate Interests: To improve our services, prevent fraud, and ensure the security of our website.
  • Consent: For marketing communications and certain types of cookies, where you have given explicit consent.
  • Legal Obligations: To comply with applicable laws, including tax regulations and consumer protection laws.

4. Data Storage and Retention

We store your personal data securely using technical and organizational measures designed to protect it from unauthorized access, loss, or misuse. Your data will be stored for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

  • Account Information: As long as your account remains active or as necessary to provide you with our services.
  • Transaction Data: For the duration required by law, including for tax and accounting purposes.
  • Marketing Data: Until you opt out of receiving marketing communications.

Once your personal data is no longer required, we will securely delete or anonymize it.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. However, we may share your information with trusted third parties in the following circumstances:

  • Service Providers: Third-party service providers (e.g., payment processors, shipping companies, IT support) who assist us in delivering our services.
  • Legal Authorities: If required by law, we may disclose your personal data to comply with legal obligations, respond to lawful requests from public authorities, or protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, we may transfer your personal data to the new owner.

All third parties we engage must adhere to strict data protection standards and are only allowed to process your personal data for the specific purposes outlined above.

6. Security Measures

We take data security seriously and implement various technical and organizational measures to protect your personal information from unauthorized access, loss, or destruction. These measures include:

  • Encryption: We use encryption protocols (e.g., SSL) to secure the transmission of sensitive data (such as payment information).
  • Access Controls: Only authorized personnel have access to personal data, and we restrict access based on their job roles.
  • Regular Security Audits: We regularly assess our systems for vulnerabilities and update our security protocols as necessary.

However, no data transmission over the internet can be guaranteed as 100% secure. While we strive to protect your personal information, we cannot guarantee its complete security.

7. Your Rights Under GDPR

As a user located within the European Economic Area (EEA), you have the following rights under the GDPR:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete data.
  • Right to Erasure (Right to Be Forgotten): You can request that we delete your personal data, provided we have no legal obligation to retain it.
  • Right to Restrict Processing: You can request that we limit the processing of your personal data.
  • Right to Data Portability: You can request that we provide your personal data in a structured, machine-readable format.
  • Right to Object: You can object to the processing of your data for certain purposes, such as direct marketing.
  • Right to Withdraw Consent: You can withdraw your consent to data processing at any time.

To exercise any of these rights, please contact us at Billzluxuryofficial@gmail.com.

8. International Data Transfers

As a company based in Nigeria, your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure that such transfers comply with the GDPR by implementing appropriate safeguards, such as contractual clauses or other approved mechanisms.

9. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy only applies to Billzluxury.com, and we are not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and we will notify you of significant changes by email or through our website.

11. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:

Billz Luxury LTD
Address: Shop 7, Block 5, Zone B, O.A.U Central Market, Ile Ife, Osun State, Nigeria
Email: Billzluxuryofficial@gmail.com

By using Billzluxury.com, you agree to this Privacy Policy and the processing of your personal data as outlined above.

This Privacy Policy is designed to ensure transparency, compliance with GDPR, and the protection of your privacy when using Billzluxury.com.