Refund & Returns Policy

Refunds and Returns Policy for Billzluxury.com

Effective Date: 17th September 2024
Last Updated: 17th September 2024

At Billz Luxury LTD, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a flexible and customer-friendly returns and refunds policy. Please read the following guidelines carefully to understand how you can initiate a return, the conditions that apply, and the associated timeframes.

1. Eligibility for Returns

You may return items purchased from Billzluxury.com within 14 days of receiving your order for a refund or exchange, subject to the following conditions:

  • The product must be in new, unused, and unworn condition, with all original packaging, tags, certificates, and accessories.
  • Custom-made or personalized items (e.g., engraved watches or customized chains) are non-refundable and non-returnable, unless defective or damaged upon arrival.
  • Sale or clearance items are final sale and not eligible for returns unless defective.
  • Returns will only be accepted if you have proof of purchase (e.g., order number or invoice).

2. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact our Customer Support:
    Email us at Billzluxuryofficial@gmail.com with the subject line “Return Request” and include the following details:
  • Order number
  • Item(s) you wish to return
  • Reason for the return
  • Photos of the product, if there are defects or damage
  1. Receive Return Authorization:
    Our customer support team will review your request and provide a Return Merchandise Authorization (RMA) number, along with return shipping instructions, within 3 business days of your request. Please do not ship your item without an RMA number.
  2. Ship the Item:
    Once you receive the RMA, securely package the item in its original packaging, including all accessories and documentation, and ship it to the address provided in the return instructions. You are responsible for the cost of return shipping unless the return is due to a defect or error on our part.

3. Return Shipping Costs

  • Customer Responsibility: If you are returning an item due to personal preference (e.g., wrong size or changed mind), you are responsible for return shipping costs.
  • Our Responsibility: If the return is due to an error on our part (e.g., wrong item shipped, defective product), we will cover the return shipping costs and issue you a prepaid shipping label.

4. Inspection and Approval

Once we receive your returned item, we will inspect it to ensure it meets the return conditions stated above. Please allow up to 5 business days after receipt of the item for inspection.

If your return is approved, we will process your refund or exchange as described below.

5. Refund Process

  • Method of Refund: Refunds will be issued to the original payment method used for the purchase (e.g., credit/debit card, bank transfer, etc.).
  • Processing Time: Refunds may take up to 10 business days to reflect in your account, depending on your payment provider or financial institution.
  • Refund Amount: The refund will include the cost of the returned item, excluding any original shipping fees, unless the return is due to a product defect or error.

If the item does not meet the return criteria (e.g., damaged, missing parts), we reserve the right to issue a partial refund or deny the refund altogether.

6. Exchange Policy

If you would like to exchange your item for a different size, color, or product, please follow the return process outlined above. Once your return is approved, you can place a new order for the desired item. Alternatively, we can facilitate the exchange after receiving the returned product.

7. Non-Returnable Items

Certain items cannot be returned or refunded, including:

  • Custom-made or personalized products (e.g., engraved items, custom jewelry).
  • Sale or clearance items (unless defective).
  • Items that have been used, worn, or damaged after delivery.

8. Defective or Damaged Items

If you receive a defective or damaged product, please contact us within 48 hours of receiving the item at Billzluxuryofficial@gmail.com. Include your order number and photos of the defect or damage. We will assess the issue and provide instructions on how to return the item or receive a replacement.

9. Contact Information

For any questions or assistance regarding our refunds and returns policy, please contact our customer support team:

  • Email: Billzluxuryofficial@gmail.com
  • Address: Shop 7, Block 5, Zone B, O.A.U Central Market, Ile Ife, Osun State, Nigeria
  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (WAT)

10. Amendments to the Policy

We reserve the right to amend or update this Refunds and Returns Policy at any time. Any changes will be posted on this page, and the revised policy will apply to all orders placed after the date of the amendment.

By shopping at Billzluxury.com, you agree to this Refunds and Returns Policy. We are committed to ensuring that your shopping experience is smooth, fair, and transparent.